FLAVOUREATS

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Return & Refund Policy

Return & Refund Policy

At Flavoureats, every product is prepared with love, care, and the finest ingredients—just like we would for our own family. Our goal is to bring the joy of authentic, homemade Indian food to your doorstep. While we hope every experience with us delights you, we understand that sometimes things don’t go as planned.

This Returns & Refunds Policy outlines how we handle such situations.

Returns Policy

Due to the perishable nature of our food products, we do not accept returns.

However, if you receive:

  • A damaged, expired, or incorrect item, or
  • An incomplete order

Please contact us within 24 hours of delivery, along with clear photos and your order details.

We will carefully assess the issue, and if it meets our refund or replacement criteria, we will process a replacement or refund accordingly.

Please note:
 To ensure fairness and avoid misuse, we reserve the right to decline requests that do not meet our standards for refunds or replacements, especially in cases where the product appears to have been used, consumed, or tampered with.

To initiate a replacement or refund, please:

Once reviewed, our team will assess the situation and either:

  • Send a free replacement, or
  • Issue a full or partial refund, as applicable

Refund Process

Approved refunds will be processed via the original payment method. Depending on your bank or payment provider, refunds may take 5–7 business days to reflect in your account.

If you haven’t received your refund within this time, we recommend:

  • Checking your bank statement
  • Contacting your bank or payment provider
  • Reaching out to us for further assistance

Cancellations

We understand that plans can change. You may cancel your order within 2 hours of placing it, provided it hasn’t been packed or dispatched yet.

To request a cancellation, please contact us immediately via:

Once an order is packed or shipped, it cannot be canceled or refunded.

No Returns for Personal Preferences

As our products are handcrafted and rooted in traditional flavors, individual taste preferences may vary. We do not accept returns or refunds for:

  • Personal taste preferences
  • Mild differences in texture or color (due to small-batch, handmade nature)
  • Delays caused by courier/logistics partners

Contact Us

We’re here to help and ensure you’re happy with your Flavoureats experience. If you have any questions about your order or this policy, reach out to us at: